DELIVERY

All prices quoted on this site include free delivery. There are no hidden costs, each price we quote includes free standard delivery

When can my purchase be delivered?
All products are quoted with standard delivery which means we will deliver your item on a week day. Weekend deliveries can be expensive and we therefore do not offer this as a standard delivery option. Please contact us before placing your order and we will provide you with a quotation for a weekend delivery.

Similarly, we are also unable to offer deliveries for a set time as this is almost impossible to guarantee. We do, however, offer a 9:30am service and a noon service for some of our products. Please call and we will provide you with a quotation.

What if I am out when my goods are delivered?
We highly recommend that you stay in to receive your goods and thereby eliminate any potential disappointment. For details of when your product will be delivered and how you will be informed of this, please refer to the individual product listings, where you will also find information on what will happen should you miss the delivery.

Where do you deliver to?
The free delivery policy applies to UK mainland addresses only. We can deliver to the Scottish Islands, Channel Islands, Isle of Man, Isle of Wight and Northern Ireland, but there will be an additional delivery charge. This charge is dependant on location and the type of product ordered, so please contact us either by phone or email to find out the exact price and arrange delivery.

We apologise as we are currently unable to deliver to an international address outside the UK.

How will my purchase be delivered?
The delivery method we use varies from product to product. Larger products that are shipped ready assembled are often delivered using an experienced two man service, whilst smaller items use a more efficient delivery service to keep prices low. Information regarding how each product will be delivered can be found under the relevant product listing. If you are still unsure of how your product will be delivered, please contact us.

Can I come and collect the item personally?
Unfortunately we do not operate a collection service. This helps us keep costs low and benefits you in the form of lower prices and extra savings. Plus, don’t forget that we offer a range of reliable and efficient delivery services to help accommodate your needs.

RETURNS

Please take the time to read our Returns Policy before making a purchase. We are proud of the products we sell and the service we provide, but we also understand that occasionally things can go wrong. When they do, we want them resolved as quickly and efficiently as possible and we’re sure that you want the same. By reading the following information you can help us achieve that.

My item is damaged, what do I do?
If you receive your goods they are damaged, you must contact us within 24 hours of taking delivery and we will arrange a replacement for you as quickly as possible. If for some reason the item does not come back with the carrier, please inform us of this when you contact us and we will make arrangements for the damaged item to be collected.

If we have the item in stock we will dispatch a replacement as soon as the damaged item has been received by us and inspected. If the damaged item has a longer lead time then, where possible, we will do our best to deliver the item faster than was originally available.

Photos of any damage will help speed up the replacement process as we may be able to dispatch a new product before receiving the old one. Please send any photographs to CustomerService@Hatfields2go.co.uk.

We reserve the right to inspect any goods returned to us before issuing credit.

I have changed my mind what do I do?
We hope that you will be happy with your new purchase, but we do accept that sometimes you need to see it in your own home before you can know for sure if it’s the right item for you. That’s why we offer Home Approval with everything we sell. If you do wish to return the goods, you must inform us of this within 7 days of receipt of the item and then return it unused, unassembled and in the original packaging.

To return the item back to us you can either arrange for delivery to our warehouse yourself, or we can have the item collected on week day that is convenient for you. You will unfortunately have to pay a standard charge of £35 for the return return delivery. Once the item has arrived at our warehouse and has been inspected we will refund you the full amount, minus the return carriage fee if this has also been arranged by us.

IF YOU DO NOT AGREE TO, OR UNDERSTAND, THE ABOVE RETURNS POLICY, PLEASE CONTACT US TO DISCUSS IT BEFORE MAKING YOUR PURCHASE.